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About The Lakeview Promise

Lakeview Hospital

At Lakeview Hospital, we collectively promise to interact with every patient and their families in a way that’s personal, helpful and reassuring. We all have individual promises too, which describe how we will go above and beyond our daily jobs to provide the 5-star care every patient deserves, every time.

We encourage patients to ask our staff members about their individual promises and – most important – to hold everyone accountable to their promise. We also invite patients and their families to tell us how well we’re keeping our promises – even when we miss the mark. With the information you share, we can make improvements and get closer to consistently delivering on our promise of exceptional care.

Share your story on our social networks or using our Facebook submission page

I Promise Badge

Share Your Story


  • I Promise to listen to you and get answers to your questions.

    Val Rumpsa
    Val
    Rumpsa
    Operating Room /
    Same Day
    Surgery
    Director

  • I Promise to listen and provide the best care possible to you and your family and friends. You matter to me.

    Kristen Ouzounian
    Kristen
    Ouzounian
    Same Day
    Surgery
    Nurse

  • I Promise to put my heart into providing the very best technology for your care and safety.

    Mark Ellis
    Mark
    Ellis
    Information
    Technology
    Director

  • I Promise to listen to you and respond with kindness.

    John Powell
    John
    Powell
    Environmental
    Services
    Director

  • I Promise to make all medication decisions with the patient’s experience in mind.

    Mike Shurtz
    Mike
    Shurtz
    Pharmacy
    Director

  • I Promise to do my best to put a smile on your face and help you get back to your life and family.

    Brittany Christensen
    Brittany
    Christensen
    Medical
    Records

  • I Promise to put you, the patient, first above all else.

    Bobby Braun
    Bobby
    Braun
    Outpatient
    Services
    Director
  • I Promise that I will put you first, that I will stand up for what's best for you and communicate with you and your family.

    Keri Thredgold
    Keri
    Thredgold
    Operating Room
    Supervisor

  • I Promise to care for you the way I would want to be cared for.

    Josh Bone
    Josh
    Bone
    Imaging
    Technician

  • I Promise to approach you with a smile and offer direction and information.

    Pat Orn
    Pat
    Orn
    Patient
    Acccounts
    Director

  • I Promise to give you the best skilled care and treat you with compassion and respect.

    Tom Suarez
    Tom
    Suarez
    Respiratory
    Director

  • I Promise to prevent avoidable suffering.

    Brandon Hanson
    Brandon
    Hanson
    Medical
    Surgery
    Director

  • I Promise to give you the best skilled care and treat you with compassion and respect.

    Craig Harris
    Craig
    Harris
    Building
    Services
    Director
  • I Promise I will listen to you and treat you with respect, caring for you as I do my closest family members.

    Becky Simons
    Becky
    Simons
    Women's
    Services
    Director

  • I Promise to contact your Health Care Provider whenever your lab test results are critical.

    Leslie DeGrauw
    Leslie
    DeGrauw
    Laboratory
    Technician

  • I Promise to go the extra mile and serve you with kindness and respect.

    Jesus Quintero
    Jesus
    Quintero
    Head Chef
  • I Promise to always do my job with a smile on my face, to introduce myself, and do my part to make you and your loved ones feel a part of our family.

    Tami Timothy
    Tami
    Timothy
    Emer.
    Preparedness
    Manager

  • I Promise to listen and care for you as if you are family.

    Marilyn Mariani
    Marilyn
    Mariani
    Chief
    Nursing
    Officer

  • I Promise to be respectful and compassionate in all of our interactions together.

    Linda Webster
    Linda
    Webster
    Behavioral
    Health
    Director

  • I Promise to listen and care for you as if you are family.

    Chad Albanese
    Chad
    Albanese
    Intensive
    Care Unit
    Director

  • I Promise to strive to improve the process of ordering and documenting in order to ensure patient safety.

    Kathleen Wilkins
    Kathleen
    Wilkins
    Advanced
    Clinicals
    Director

  • I Promise to make you my priority by ensuring you receive safe and efficient care with a smile.

    Amy Williamson
    Amy
    Williamson
    Nursing
    Coordinator

  • I Promise to keep you safe, comfortable, involved and informed…and treat you that way I want my loved ones to be treated.

    Ella Iotcovici
    Ella
    Lotcovic
    Nuc
    Med
    Tech

  • I Promise to make your care my number one priority.

    Gail Cunningham
    Gail
    Cunningham
    Lab
    Dir

  • I Promise to be helpful and show empathy with everyone I meet.

    Lori Wilson
    Lori
    Wilson
    Admin
    Assts

  • I Promise to smile, see you as a person, and treat you like a friend, while being efficent and professional.

    Amy Perkins
    Amy
    Perkins
    HR/Mktg
    Coordinator

Lakeview Promise Videos

Susie Jenkins

The Lakeview Promise

Susie Jenkins

Health Information Management Specialist

I promise

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