Medical records release of information

Beginning 08/26/13 release of information procedure

Address: CIOX Health, 552 Metroplex Drive, Nashville, TN 37211
ROI Phone Number: (866) 270-2311 or (615) 695-8700
Fax Number: 877-865-9738
Via email.

STAT requests:(Patient in office, record needed for patient care ASAP)

Fax letterhead with the following information documented to (877) 865-9738

  1. Clearly write “STAT” across the top of the letterhead
  2. Patient full name
  3. Patient DOB
  4. Date of service
  5. Facility in which the patient was treated (i.e., Lakeview, St. Marks, ORMC).
  6. Information needed (i.e., ER report, OP note etc.)
  7. Fax number to be returned to including area code.
  8. Contact Information

STAT requests are the highest priority and will be sent ASAP

Office hours are Monday thru Friday, 8:00am – 5:00pm Mountain Time. The Operations Manager is Stacy Smith: (615) 886-5686 and the Area Manager is Tasha Lawrence: (615) 695-8763

The quickest way to gain access to your patients’ medical records is to access them yourself via hCare or Meditech. If you need access to, or having issues with connections to MEDITECH or hCare, please contact:

Bridget Cole
Physician Support Coordinator
(801) 479-2612

In some cases, you may need to have a patient added to your physician’s list for review. Access may be given by contacting, Vickie Griffin, Director of Health Information Management at (801) 299-2556.