Medical Records Release of Information

Beginning 08/26/13 Release of Information Procedure

ROI Phone Number: (615) 695-8700(long distance) or 866-270-2311
ROI Fax Number: 1-877-865-9738

STAT requests:(Patient in office, record needed for patient care ASAP)

Fax letterhead with the following information documented to 1-877-865-9738

a) Clearly write “STAT” across the top of the letterhead
b) Patient full name
c) Patient DOB
d) Patient social security number
e) Date of service

f) Facility in which the patient was treated (i.e., Lakeview, St. Marks, ORMC).
g) Information needed (i.e., ER report, OP note etc.)
h) Fax number to be returned to including area code.
i) Contact Information

STAT requests are the highest priority and will be sent ASAP

All other requests:

a) Follow process as indicated above but do not indicate stat on the letterhead
b) Records greater than 20 pages will be mailed
c) Non-stat requests will be processed in 24 – 48 hours

Office hours are Monday thru Friday, 8:00am – 5:00pm Mountain Time. The Operations Manager is Stacy Smith (615) 886-5686 and the Area Manager is Tasha Lawrence 615.695.8763

The quickest way to gain access to your patients’ medical records is to access them yourself via hCARE or Meditech. If you need access to, or having issues with connections to MEDITECH or hCare, please contact:

Abigail Gerlach
Physician Support Coordinator
801 479 2612

In some cases, you may need to have a patient added to your physician’s list for review. Access may be given by contacting, Vickie Griffin, Director of Health Information Management at 801 299 2556.